MODERN HERBS
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    • BAMBOO PHARMACY
      • MAYWAY
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    • EVERGREEN
    • FAR EAST HERBS
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MODERN HERBAL PHARMACY POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mmangan@naturatown.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aom@aomclinic.com and send your item to: 7535 Little River Turnpike #103A Annandale, VA 22003

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 7535 Little River Turnpike #103A Annandale, VA 22003

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Modern Herbal Pharmacy provides traditional herbal medicine and other natural remedies that directly benefit the modern body. 
​
Herbal formulas, natural remedies, teas and related alternative health products and statements on this site have not been evaluated by the U.S. FDA. These products are sold in the U.S. as nutritional supplements and are not intended to diagnose, treat, cure or prevent any disease. The content provided is for informational purposes only and is not intended as a substitute for advice from your physician, licensed herbalist, acupuncture specialist or other health care professional. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise, Chinese herb or other supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
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  • Home
  • About
  • AOM PHARMACY
  • AOM CLINIC
  • HERBAL SHOP
    • BAMBOO PHARMACY
      • MAYWAY
    • BLUE POPPY HERBS
    • EVERGREEN
    • FAR EAST HERBS
    • GOLDEN FLOWER
    • GRIFFO BOTANICALS
    • HEALTH CONCERN
    • HERBAL ROOTS
    • IDO TEA
    • KAN HERBS
    • KPC-HERBS
    • NUHERBS
    • ONE HERBS
    • Pacific BioLogic
    • SUN TEN
  • PRODUCT SHOP
  • BEAUTY VALLATTO SHOP
  • TEA SHOP
  • PRESCRIPTION LOGIN
  • Medical Disclaimer
  • Contact
  • Blog